WKM customer service: fast assistance, including remote diagnosis

Even after you have purchased and commissioned your systems, we remain your first point of contact. This also applies to the test cabinets from our WKM WebShop. With our competent WKM customer service, we ensure that your devices function flawlessly throughout their entire service life. Our service staff are regularly trained and support you with their expertise and our experience.

You can reach WKM customer service on weekdays from 7:00 a.m. to 5:30 p.m.

We also provide assistance without a maintenance contract.

Our WKM customer service team is happy to assist you with the following issues:

• Repairs
• Maintenance
• Calibration of temperature/humidity
• Spatial distribution measurement (mapping) of temperature/humidity
• Leak testing in accordance with the F-Gas Regulation (refrigeration and air conditioning department)
• DGUV-V3 measurements (formerly BGV-A3)
• Validation – the basis of your quality assurance
• Qualification in accordance with GMP and FDA requirements
• Measurement and logging of air exchange rates
• Rental equipment for short-term increases in your testing capacities

We also help with old equipment. Feel free to contact us for a no-obligation quote.